The core business terms are the flesh and blood of the contract, covering key aspects of ecommerce cooperation such as product/service standards, pricing and settlement, and order fulfillment, ensuring that every step of the operation has clear basis.

1. Product/Service Standards (Core Basis for E-commerce Cooperation)

Quantify product quality and service indicators to avoid vague expressions (such as "high-quality products" and "efficient services"), including:

Product cooperation (such as supplier supply): Quality standards: It is necessary to specify "comply with national/industry standards" (such as GB 2760 "National Food Safety Standard for the Use of Food Additives" for food), and attach specific parameters (such as "clothing fabric cotton content ≥ 95%, formaldehyde content ≤ 75mg/kg");

Packaging requirements: agree on packaging materials (such as "waterproof cardboard box+bubble wrap"), identification information (such as "product name, specifications, production date, shelf life, manufacturer to be labeled"), and loss prevention standards (such as "damage rate during transportation ≤ 0.5%");

Sample confirmation: If customized products are involved, it should be agreed that "Party B shall provide samples first, and mass production shall be carried out after written confirmation by Party A." The samples shall be retained as annexes to the contract to avoid subsequent quality disputes.

Service cooperation (such as agency operation, logistics):

Service indicators (KPI): Quantify service standards, such as the agreement for agent operation services that "monthly store sales ≥ XX million yuan, direct train ROI ≥ 1:3"; Logistics service agreement: "Order delivery time ≤ 24 hours, delivery delay rate ≤ 2%, lost item rate ≤ 0.1%";

Service process: Clarify the operational requirements for key nodes, such as "Party B shall submit the 'Operation Daily Report' to Party A before 18:00 every day, including order volume, sales revenue, and after-sales data".

2. Pricing and settlement (core benefits of e-commerce cooperation)

It is necessary to clarify the price composition, payment method, and settlement period to avoid "price disputes" and "overdue payments".

Fixed pricing: applicable to standardized products, such as "The unit price of XX products supplied by Party B is RMB XX yuan/piece, and if there is no written change during the contract period, the unit price remains unchanged";

Floating pricing: applicable to products with large fluctuations in raw material prices, such as "product unit price=base price (XX yuan)+monthly average price of XX raw materials (based on XX platform data) x coefficient (0.3), price adjustment requires written notice to Party A 7 days in advance";

Service pricing: As agreed upon in the proxy operation service agreement, "service fee=basic service fee (XX yuan/month)+sales commission (commission ratio of 3%)", specify the commission calculation base (such as "based on actual received amount, excluding refund amount").

Payment method: List the supported payment methods (such as "bank transfer, platform guarantee payment, letter of credit"), and provide account information (opening bank, account number, account name, consistent with the signing party);

Settlement cycle: For example, if "the bill of the previous month is checked from the 1st to the 5th of each month, and Party A pays the payment within 10 working days after verification is correct", cross-border cooperation requires additional agreement on "exchange rate calculation standards (such as" based on the middle rate of the foreign exchange rate of Bank of China on the payment day ") and tax burden (such as" import tariffs are borne by Party A, value-added tax is borne by Party B ");

Invoice requirements: Clearly specify the invoice type (such as "VAT special invoice, tax rate 13%"), issuance time (such as "Party B needs to provide a compliant invoice before Party A makes payment"), and invoicing information (must be consistent with Party A's business license to avoid being unable to deduct due to invoicing errors).

3. Order and Performance Process

Combining the characteristics of online and fast-paced e-commerce, clarify the entire process of order generation, shipping, acceptance, and after-sales operation:

Order generation: For example, if "Party A places an order through an e-commerce platform, Party B shall confirm the order within 2 hours. Failure to confirm within the time limit shall be deemed as acceptance of the order." For special orders (such as large orders or customized orders), it shall be agreed that "written confirmation from both parties is required before the order becomes effective;

Shipment and Logistics: It is agreed that "Party B shall ship the goods within 48 hours after order confirmation (excluding pre-sale products, which shall indicate the pre-sale period), and upload the logistics tracking number to the platform. The logistics provider shall be XX, XX company recognized by both parties". Cross border orders shall be supplemented with "the time for providing customs clearance documents (such as commercial invoices, packing lists, certificates of origin) (3 days before shipment)";

Acceptance and after-sales service: It is clearly stated that "Party A/consumer shall complete the acceptance within 7 days after receiving the goods, and it shall be deemed qualified without any objections; if there is a quality problem with the product, Party B shall respond within 48 hours and provide a return or replacement plan, and the freight shall be borne by Party B." At the same time, it is agreed that "the responsible party for handling after-sales disputes (such as" Party B shall be responsible for after-sales caused by product quality; Party C shall be responsible for after-sales caused by logistics ").